Privacy Policy

Privacy Policy

Emergency Response Training Ltd and its divisions namely ER Fire Safety and ER Safety Supplies recognise that visitors to our site may be concerned about the information they provide to us and how we treat that information. This Privacy Policy will hopefully address those concerns. We do however reserve the right to update the policy from time to time when necessary.

Our policy

Emergency Response Training Ltd uses its best efforts to respect and protect the privacy of our customers, learners and visitors to our website in accordance with the General Data Protection Regulations (GDPR).

What information do we collect?

When you request information, sign up to any services, courses or buy things from Emergency Response Training Ltd, we require you to provide us with the personal information necessary for us to complete the specific task, for example, when making an online booking we require you to provide us with sufficient personal information so that we may process your booking and so that we can contact you in the event of a problem.

Personal information you provide to us will be used for the purposes of administrating your bookings and will be retained as evidence to comply with our legislative requirements. Confidential information does not include information, which at the time of disclosure is generally known by the public.

How will we use the information about you?

Emergency Response Training may also share your information with trusted partners, qualification boards and for legislative reasons of compliance.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our services/products.

Marketing

Emergency Response Training would like to use your information to send you information on the any products, services and offers that may be of a legitimate interest to you. From time to time we may also contact you by email, phone or mail for market research purposes. Whenever you provide us with your personal information you can choose not to be included in such, by emailing mail@ertraining.co.uk stating you no longer wish to be contacted.

How long do we keep your data?
Retention of your personal information is dependant on the specific services/courses/products provided and individual legislative criteria which we must lawfully abide by. Any personal information acquired as a none service user will be retained for a maximum of 2 years. All financial data is kept for 6 years, we do not store any credit/debit card details.

Collection of non personal information

Visitors to our website should be aware that non-personal information and data may be automatically collected by our website through the use of “cookies.” These are small text files that a website can use to recognise repeat visitors, facilitate the visitor’s ongoing access to and use of the site. They allow us to track usage behaviour and compile aggregate data that will help us to make improvements to our website.

Cookies are not programs that come onto a visitor’s system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature.
Whenever you visit our website we automatically record the IP address that you are connecting to us from and we log the pages that are visited. We also record other details such as the operating system and web browser type being used. If a link was followed to this site, details of the search engine or website that was previously visited are recorded. This data is used only to compile general statistical information and is not linked to any personal information we hold about you.
Our website contains links to other websites which are outside of our control and not covered by this policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their policy.

How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you by email to mail@ertraining.co.uk or by post at Emergency Response Training Ltd, Canberra House, 10 First Avenue, Doncaster, DN9 3GA.

This policy was updated and reviewed on 2nd May 2018